Tuesday, March 23, 2010

Network Support Specialist, Family Resources - Pittsburgh, PA

Posted: 3/23/10

Deadline Date: Until Filled
POSITION: Network Support Specialist
LOCATION: East
DIVISION: Administration
STATUS: Full-time, Non-exempt

JOB REQUIREMENTS

Associates degree in Computer Science, Information Science or a related field, supplemented with courses in current technology;
2+ years of solid experience in a desktop and server support capacity;
Experience in both managed and unmanaged environments;
Experience ghosting/imaging systems or related systems;
Experience administering Active Directory users and groups;
Proficiency in Microsoft Office;
Experience with Windows XP/Windows 2007 operating systems;
Demonstrated knowledge of Windows servers and desktop products;
Demonstrated ability to support networked printers and photocopiers;
Orientation and training of new staff;
Ability to manage multiple activities and tasks simultaneously;
Ability to communicate well with others;
Valid PA driver’s license;
Reliable transportation;
Appropriate child abuse, criminal and FBI background clearances;
Acceptable drug and alcohol screening results.

PREFERRED ATTRIBUTES:

Experience with Exchange Server 2007;
Demonstrated knowledge of setting up remote access for users;
Web-site development and maintenance experience;
Knowledge of hosted environments;
Blackberry/soft device desktop installation experience a plus;
IP phone system experience a plus;
Knowledge of social services organizations.

JOB RESPONSIBILITIES

Performs general network administration (including backup, security management, user account management, e-mail system, e-mail server, internet access, reviewing logs/backups);
Supports server, network and desktop hardware and software applications;
Performs set-up and maintenance of user workstations and supports technology vendor in maintenance of servers and peripherals (i.e. troubleshooting, repairs, modifications, etc.);
Perform regular virus updating and scans to approximately 40 user workstations in an unmanaged environment;
Maintains physical inventory of technology equipment, as well as licensing and domain registration information (counts, expiration dates);
Maintain agency user help desk function, supporting 25+ offices and approximately 120 users;
Assists with purchasing of computer equipment;
Assists with technology planning through ongoing research;
Manages small to medium sized projects according to agreed upon budgets and schedules.
Administers agency internet access and services;
Support development of annual technology plan and budget;
Assist in development of updating of IT policies and procedures manual;
Support identification of staff training needs and plan regularly scheduled staff training on computer hardware and software;
Report weekly to supervisor;
Perform other job-related duties as assigned.

TO APPLY:

Anyone interested in applying for this position must forward a cover letter along with a detailed resume to:

FAMILY RESOURCES
ATTENTION: HUMAN RESOURCES
141 South Highland Avenue
Pittsburgh, PA 15206
OR
FAX: (412) 363-6536

mnicholson@familyresourcesofpa.org
EOE

Please mention that you heard about this opportunity from Dewey & Kaye Jobs Watch in your cover letter when applying for this position.

The Dewey & Kaye division of McCrory & McDowell LLC provides strategy development, planning, financial sustainability, facilitation, training and executive search services to help nonprofits, foundations, community collaboratives and government agencies address strategic, operational and administrative issues.

Founded in 1951, McCrory & McDowell LLC today ranks as one of the largest accounting and consulting firms in the region, offering a wide range of services through distinct, but integrated groups that include Dewey & Kaye, Diversified Medical Management, Three Rivers Institute, and McCrory & McDowell's accounting, tax, and business consulting practices.